Ecommerce sales have exploded in the year 2020, and many companies worldwide are grappling with quality control issues. This article will explain the importance of improving e-commerce quality assurance and offer some best practices for its quality assurance. From simple steps like product inspection to comprehensive reviews of your supply chain, there is a lot of room to improve your brand’s quality control and profitability.
Best practices for improving e-commerce quality control
- Always start with a certified sample
If the sample does not reflect your requirements, then the conversion process will not proceed as planned. Quality control begins with an example. You need to make sure your samples are golden standards before using them to make more products.
In addition to approving a sample, you will also need to develop and maintain specifications for your products. It helps ensure consistency when manufacturing each product.
- Carry out a factory audit
Before agreeing to work with a potential supplier, be sure to conduct an audit from a certified factory audit service provider of their plant and operations. Hiring a professional auditor to conduct a supplier audit can help you identify any potential issues and manage your expectations. Examples of things an inspector will investigate include:
- Factory experience & profile
- Machinery, facilities, and equipment
- Employee workforce
- Certifications & license
- Quality management system
The factory audit results will tell you how your supplier operates and what kind of quality you would or would not expect from your potential supply chain partner.
- Align your expectations
Your inspection service provider is not a mind reader. Never assume they know what your standards are unless you have clearly stated them.
You must communicate and conform to expectations from the very beginning of your relationship. Besides, it would help if you had the exact blueprints documented somewhere so that both parties can easily access them. Also, do not use vague terms or generic descriptions; It is essential to be specific.
Examples of how to communicate specifications to a supplier include:
- Be sure to designate the exact color. It means showing a specific shade and even indicating a Pantone symbol.
- Provide exact dimensions. For example, enter 2.54 inches instead of 2.5 inches.
- List the particular materials that will be used for each component. Aligning with a Bill of Materials (BOM) is an excellent way to do this.
- Ensuring that both parties know precisely about the expectations can help prevent or reduce quality control problems in the future.
- Perform a continuous test
Manufacturer quality control is an ongoing process that you must be aware of while doing business. Just because you conducted a factory audit and set clear expectations doesn’t mean everything will work out from now on.
You will need to conduct continuous testing to ensure that the quality of your product meets the standards. This includes the following:
- Order your product and do a self-check.
- Make sure the product itself, as well as the packaging, meets specifications.
- Run safety tests to make sure your product is safe.
- You might be delighted with your product and supplier, but that doesn’t mean things won’t change. It is essential to be careful, and spot flaws before your customers do this.